FAQ

Where do you deliver?

We deliver across Hong Kong Island, Kowloon and the New Territories.

How much is delivery?

Delivery is HKD 100 for orders below HKD 500 and free for orders of HKD 500 or above. B2B customers receive free delivery on all orders.

When will my order arrive?

Orders are typically delivered within one business day after payment confirmation. Weekends, public holidays and severe weather may affect delivery. See our Shipping Policy.

Can someone under 18 receive an order?

No. An adult aged 18 or above must be present to receive wine. We may request age verification.

What if a bottle arrives damaged or the wrong item arrives?

Contact us within 48 hours of delivery. For damaged goods, include photos of the product and packaging. We will review the case and arrange a replacement, refund or store credit where appropriate. See our Refund Policy.

How can I contact Garuda Wines?

Email support@garudawines.hk or call +852 59874883.